Returns Policy

WHAT can be returned?
Many of our products can be returned if found to have manufacturing defects, or are not as described. Items cannot be returned if you have "changed your mind".

Items such as fabrics, elastics and other items that are cut to length cannot be returned unless they are faulty.

WHEN do items need to be returned by?
Items need to be returned to our store within 21 days of purchase.

HOW do customers return items?
You will need a Return Authority number for an item to be returned. Please contact us to obtain this RA number, and let us know the problem that has occurred.

WHERE do items need to be returned to?
The item, including original packaging need to be returned to:-

JM Embroideries & Collectibles, 236 Commercial Road, Morwell, Vic, 3840

SHIPPING for returns?
Items found to be defective or not as described once returned and tested, will receive a full refund. If the item is found to have been misused or abused, no refund will be issued.

CREDIT for returns?
Refunds will be issued in the form of store credit unless otherwise arranged.

Instore return option?
Items can also be returned in person to our "Bricks and Mortar" store at the above address.

Packing materials?
Do items need to be in orginal packaging for returns?

Items need to have their original manufacturers packaging to be returned. If you can return them in the original parcel that they were sent in is always good, to let us see if the item may have been mishandled in shipping.

If you receive an item that has damaged packaging when it arrives, please note this with the delivery driver before signing for the item, as this will always help in finding issues.