On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these are Australia Post time frames are out of our control, we will do our best to rectify the issue ASAP.
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please Contact Us ASAP and we will correct the mistake if we have not dispatched your parcel.
PLEASE ensure your contact email and phone numbers are correct - we ONLY use this contact for urgent order related purposes - they will not be used for any other purpose.
LOCAL STORE PICKUP
PLEASE NOTE: If you are unable to collect from MORWELL, Victoria, DO NOT pick this option, as your parcel will be placed in our store for pick-up.
You will be sent a text message when your parcel is ready to be picked up along with the pick-up address. Please ensure to bring your receipt to pick up your purchase.
ELECTRONIC GIFT VOUCHERS
Electronic Gift Vouchers will be processed and emailed to the recipient immediately once fully paid.