Delivery Policy

Delivery Policy main image Delivery Policy image

Both standard and express shipping are calculated by the total weight of all products in your shopping cart, at below Australia Post standard over the counter rates.

We ship all standard orders within 2 business days of cleared funds using tracked parcel services (normally within 24 hours). All our parcels have insurance cover for loss or damage. We use both Australai Post and couriers for shipping.

We always send tracking information along with a goods invoice via email once items are dispatched. Therefore we ask that you ensure your details and email address are correct when ordering.

Whist Australia Post usually deliver within 10 days, please check their delivery calculator to check on their estimated times.

PLEASE.... Make sure you delivery address details are correct when ordering.... Both Australia Post and the couriers charge us for returned parcels, be they incorrectly supplied addresses or not collected or claimed at the following rates:- Standard Parcels:- $12.30 per parcel, Express Parcels $18.16 per parcel. IF a parcel is returned to us, these fees will be withheld from any refunds, or will need to be paid if goods are to be forwarded on to another address.

LOCAL DELIVERY (Morwell Victoria 3840. ONLY):- We charge a local same day delivery fee of $8.00 for deliveries in Morwell ONLY. All local deliveries will be completed between 5pm and 6pm daily.