Delivery Policy

Delivery Policy main image Delivery Policy image

Standard Shipping is calculated at special rates. All shipping services include insurance.

Express shipping is calculated by the total weight of all products in your shopping cart using the express postage rates Australia Post has allocated to us.

Normally, we ship all standard orders within 1 to 5 business days of cleared funds using tracked parcel services (normally within 48 hours). All our parcels have insurance cover for loss or damage. We use Australia Post for all shipping. In peak times, we will dispatch as quickly as humanly possible.

We always send tracking information along with a goods invoice via email once items are dispatched. Therefore we ask that you ensure your details and email address are correct when ordering.

Whilst Australia Post usually deliver within 10 days, please check their delivery calculator to check on their estimated times.

PLEASE NOTE:- Due to Australia Post having large volumes of parcels due to COVID-19, there could be delays in their delivering your orders. Please be patient, they are doing their best in trying times. Also please note that Express post may also be affected by these delays, and depending on how we have sent your express post item (either by eParcel or Business Post), we cannot refund the express postage if it does not arrive on time, as Australia Post does not, and will not provide us with a refund.

PLEASE.... Make sure you delivery address details are correct when ordering.... Both Australia Post and the couriers charge us for returned parcels, be they incorrectly supplied addresses or not collected or claimed at the following rates:- Standard Parcels:- $12.30 per parcel, Express Parcels $18.16 per parcel. IF a parcel is returned to us, these fees will be withheld from any refunds, or will need to be paid if goods are to be forwarded on to another address.

LOCAL DELIVERY (Morwell Victoria 3840. ONLY):- We charge a local same day delivery fee of $9.45 for deliveries in Morwell ONLY. All local deliveries will be completed between 5pm and 6pm daily. Please notify us if you are in Morwell and require delivery.

LOCAL PICK UP (aka Click and Collect):- Local pick-up is available from our Morwell store only, please ensure you are in a position to be able to collect if using this delivery method.