Latest News & Updates
Author: Mick & Jasmin Date Posted:13 October 2020
Hi all, we will put our latest news and updates here, latest at the top.
30th December 2020
We trust that everyone has managed through this very eventful and trying year.
To to it off, unfortunately, we do not have good news for a few of our customers. We have just been informed by Australia Post, that a result of criminal activity, a third-party trailer transporting their mail and parcels bound for Queensland was recently stolen while in transit in Melbourne. On board were a number of articles sent by us. We are currently working with Australia Post to see which orders are affected, and out of those orders, which we can replace immediately for our customers, and which we would not be able to due to stocks at this time. Over the next few days, I will contact each customer concerned with details.
Now that the year has almost come to an end, let us all hope and pray for a much better 2021. We would like to wish you all a very happy and safe New Year.
Stay safe and well, and look forward to seeing you all in the coming year.
Mick & Jasmin.
13th October 2020
Australia post recommends to ensure delivery of items before Christmas 2020, that they be posted by the 12th December. Seeing their record this year, we would strongly suggest if possible, getting these items posted before the 5th December, as we have noted that some items of late (around 2% of parcels) have taken up to 4 weeks or more to arrive to customers after we posted them. Australia post seem very "hit and miss" lately as to which parcels get through in good time (around 98% of orders), and which items are greatly delayed.
On other notes:- We have hundreds of new products arriving now, but have limited time to get them listed into stock, so please keep an eye out for these new lines which include many more stitch kits; new threads; Diamond Dotz Freehand range; yarns; Knitpro & DMC knitting needles, and much much more.
Stay safe, Stay well and enjoy crafts.
27th September 2020
Things are getting back up to date now, but we have just had a shock on the DMC Natura pricing.. the latest invoice price has risen massively, and now shows a RRP of $12.54 (it used to be $8.95). Unfortunately, there is nothing we can do when these prices rise, our price will need to rise, but to make it a little easier, I have calculated a "in between" price taking into account current stock, and the new stock, so we have a smaller overall price rise now, and a future rise as more new stocks arrive.
Some other prices have risen slightly, but not like the DMC Natura.
Other small changes are to do with postage, many thanks to Australia Post (even in these times of slow deliveries and COVID-19), they have decided to increase our postage pricing even though we now send 3 times as much as a year ago!! Bearing this in mind, we no longer have flat rate shipping, but have lowered the under 500g shipping to $7.95, but the over 500g rates are now calculated. We apologise, but with the rise that we were given from Australia Post, there was no other real choice when it comes to shipping costs. It is a shame these big companies do not help support and grow small businesses... even though we support them.
We hope you all stay safe and well and enjoy crafts.
4th August 2020.
Just to let you know that we are still trading online during the lockdown in Victoria. Australia Post is still operating as normal for deliveries.
Our current shipping times are:-
Standard post typically between 2 and 5 business days (depending on how much cutting is required).
Express Post (fully paid order by 12 noon AEST business days) - Same day; (Paid after 12 noon AEST - Typically next business day, but we try our best for same business day)
Please also note, some items are out of stock and beyond our control - especially small elastics, some colours of cotton fabrics etc. We are getting around 50-100 phone calls per day for these items, and it is meaning we are missing many other calls. There are only so many hours in a day, and unfortunately, with the shear volumes of calls, we are unable to respond to all. Please use our contact form or text and we will endeavour to reply as quickly as possible.
We hope you all stay safe and well in these very unpredictable times.