Latest News & Updates

Author: Mick & Jasmin   Date Posted:25 March 2021 

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Hi all, we will put our latest news and updates here, latest at the top.

18th September 2021

Please consider using express shipping for orders where possible, Australia Post is once again struggling to keep up with parcel deliveries due to lock downs, COVID-19 health restrictions etc. We have recently opened a few cases with Auspost for missing or late parcels, (dispatched in the last 2 weeks of August) and they responded to these requests, asking us to allow a further 3 weeks (yes, 3 WEEKS) for delivery. This would mean that some parcels would have taken 7 weeks to deliver.

We would also suggest anyone wanting to do Christmas shopping online, to start now, to advoid disappointment due to these slow deliveries.

We would also ask, that our customers please be patient with us, we post promptly, normally within 1 to 2 business days, and unfortunately, we have had a few customers blaming us (and giving us negative reviews) for the delays in receiving their parcels, when in actuality, it is Auspost where the delays are occuring. We will always do our best to open cases with Auspost where needed to locate parcels.

Stay safe and well, and please take care during these trying times.

15th September 2021

We hope this finds all safe and well and you are all enjoying crafts, we have a few messages today.

1/ We will be taking all the per centimeter fabrics offline due to some obvious confusion that has now cost us hundreds of dollars. We have had a couple customers purchase around 120 different fabrics, the higher priced ones, in 25cm quantities, expecting 25m metres of each !!!, and after we have cut these fabrics (some were even the Liberty Tana Lawn fabrics) they have cancelled the fabrics, due to them only being 25cm and not the 25 metres they expected. (I am unsure who would ever think Liberty Tana Lawn would be at $0.49 cents per metre !!!!)

We will be re-listing all fabrics as per metre only at a slightly better price. Any remnants that are under a metre will be listed as a remnant at an even bigger discount, (including all those we cut for these customers, but that will not be for a little while), this way, there can be no "confusion". - Anyone wanting less than 1 metre can always call us and we can add a manual order for shorter lengths, with a small cut surcharge.

2/ Our Morwell store will remain closed for the forseeable future, as I am caring for my parents full time, so cannot be in 2 places at once. All online orders are being processed as per normal.

3/ We are re-setting up our fabric area, and cutting tables etc, and this may cause some orders that contain fabric to be delayed for a day or two. All other orders will be dispatched as normal, normally within 1 business day.

Thanks for your continued support, stay safe and well.

Jasmin & Mick.

3rd September 2021

IMPORTANT:- Please note - Australia Post has informed us that no regular parcels will leave the post office this Monday (6th Sept.) until 7am on  Tuesday (7th), only Express parcels will be sent. This is due to the COVID rush and to try and allow them to catch up. I am told this affects all post offices and dispatches in NSW, ACT & Vic.

Here is the notification from Australia Post:-

As you know, across the country we are all managing the sustained challenges of the COVID pandemic. With two of our largest States and some 15 million people in lockdown, the fluctuations in customer online shopping have significantly increased.

We are also dealing with the impacts of the Delta strain and in any given day, we have close to 500 people out of our workforce as they follow necessary self-isolation and testing before clearance back to work.

This is putting increased pressure on our network like nothing we have experienced before, as we manage staff shortages, temporary facility closures, and parcel volumes as high as Christmas peak period.

To help us clear excess parcel volumes in NSW, ACT and VIC due to these impacts, we will be suspending customer collections in these areas.

All Parcel Post collections from customers and merchants in NSW, ACT and VIC will be paused from 7am Saturday 4 September until 7am Tuesday 7 September.

The safety of our people is our highest priority and this temporary measure will allow us to responsibly clear record volumes in parts of our network.

Our team will be processing all weekend to reduce these volumes to a safe and manageable level and help free up capacity with ULDs and pallets.

Services provided for Express Post, Premium and Startrack Express remain unchanged across our network. Lodgements at Post Offices and SPB's will also continue to be collected and collections in all other States remain the same.

Normal medical shipments (normally lodged Parcel Post) will still be accepted subject to confirmation and by arrangement.

We're sorry for the inconvenience

We sincerely apologise for the inconvenience this may place on you and your customers. Thank you in advance for your patience and understanding as we continue to navigate these challenges together.

 

15th July 2021

Just to let you know that we are still trading online during the lockdown in Victoria. Australia Post is still operating as normal for deliveries.

Our current shipping times are:-

Standard post typically between 1 and 2 business days.

Express Post (fully paid order by 9am AEST business days) - Same day; (Paid after 9am AEST - Typically next business day, but we try our best for same business day)

We hope that everyone stays safe and well.

 

10th June 2021

We are adding a daily extra special ( https://www.embroideries.com.au/specials/ ), these can be anything with extra discounts of between 10% and 80%, so keep an eye out for the popular items we sneak in there as well.

We are keeping up to date with orders, even with the extra time needed for my parents, and we thank all our local customers who have been using the local pick-up click n collect for their orders. We realise it is a little harder not being able to browse instore, and thank you all for your understanding.

For those who ask, my parents are doing well.

Stay safe, Stay healthy, and enjoy crafts always.

Jasmin & Mick

3rd May 2021

As per our last update, due to my elderly parents requiring full time care, our Morwell store will only be open from 8:30am to 9:30am (approx) daily until further notice. Full online services will remain including local pick-up and goods purchased will be dispatched within our normal dispatch timeframes (normally within 1 business day).

Stay safe, Stay healthy, and enjoy crafts always.

Jasmin & Mick

25th March 2021

Due to my elderly parents requiring full time care, as of the 29th March 2021, our Morwell store will close until further notice. Full online services will remain including local pick-up and goods purchased will be dispatched within our normal dispatch timeframes. For locals requiring quilting / patchwork fabrics, please call us for an appointment time, and we will do our best to allow access for this purpose. PLEASE, for all other items, please use local pick-up.

Local Pick-Up - If your order is in by 8am, we will pick your order and send a text with pick-up details and address the same day, for orders after 8am, it may be the following day for collection - we apologise for the slight delay.

We appreciate your patience during these times and hope you all understand our decision, as we strongly believe that family must come first, and since our parents cared for us for many years, and have also assisted us in many times when needed, it is time for us to care for and assist them in their time of need.

Stay safe, Stay healthy, and enjoy crafts always.

Jasmin & Mick

30th December 2020

We trust that everyone has managed through this very eventful and trying year.

To to it off, unfortunately, we do not have good news for a few of our customers. We have just been informed by Australia Post, that a result of criminal activity, a third-party trailer transporting their mail and parcels bound for Queensland was recently stolen while in transit in Melbourne. On board were a number of articles sent by us. We are currently working with Australia Post to see which orders are affected, and out of those orders, which we can replace immediately for our customers, and which we would not be able to due to stocks at this time. Over the next few days, I will contact each customer concerned with details.

Now that the year has almost come to an end, let us all hope and pray for a much better 2021. We would like to wish you all a very happy and safe New Year.

Stay safe and well, and look forward to seeing you all in the coming year.

Mick & Jasmin.

13th October 2020

Australia post recommends to ensure delivery of items before Christmas 2020, that they be posted by the 12th December. Seeing their record this year, we would strongly suggest if possible, getting these items posted before the 5th December, as we have noted that some items of late (around 2% of parcels) have taken up to 4 weeks or more to arrive to customers after we posted them. Australia post seem very "hit and miss" lately as to which parcels get through in good time (around 98% of orders), and which items are greatly delayed.

On other notes:- We have hundreds of new products arriving now, but have limited time to get them listed into stock, so please keep an eye out for these new lines which include many more stitch kits; new threads; Diamond Dotz Freehand range; yarns; Knitpro & DMC knitting needles, and much much more.

Stay safe, Stay well and enjoy crafts.

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27th September 2020

Things are getting back up to date now, but we have just had a shock on the DMC Natura pricing.. the latest invoice price has risen massively, and now shows a RRP of $12.54 (it used to be $8.95). Unfortunately, there is nothing we can do when these prices rise, our price will need to rise, but to make it a little easier, I have calculated a "in between" price taking into account current stock, and the new stock, so we have a smaller overall price rise now, and a future rise as more new stocks arrive.

Some other prices have risen slightly, but not like the DMC Natura.

Other small changes are to do with postage, many thanks to Australia Post (even in these times of slow deliveries and COVID-19), they have decided to increase our postage pricing even though we now send 3 times as much as a year ago!! Bearing this in mind, we no longer have flat rate shipping, but have lowered the under 500g shipping to $7.95, but the over 500g rates are now calculated. We apologise, but with the rise that we were given from Australia Post, there was no other real choice when it comes to shipping costs. It is a shame these big companies do not help support and grow small businesses... even though we support them.

We hope you all stay safe and well and enjoy crafts.

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4th August 2020.

Just to let you know that we are still trading online during the lockdown in Victoria. Australia Post is still operating as normal for deliveries.

Our current shipping times are:-

Standard post typically between 2 and 5 business days (depending on how much cutting is required).

Express Post (fully paid order by 12 noon AEST business days) - Same day; (Paid after 12 noon AEST - Typically next business day, but we try our best for same business day)

Please also note, some items are out of stock and beyond our control - especially small elastics, some colours of cotton fabrics etc. We are getting around 50-100 phone calls per day for these items, and it is meaning we are missing many other calls. There are only so many hours in a day, and unfortunately, with the shear volumes of calls, we are unable to respond to all. Please use our contact form or text and we will endeavour to reply as quickly as possible.

We hope you all stay safe and well in these very unpredictable times.

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